3 April 2025

Online Dispute Resolution

Online Dispute Resolution (ODR) refers to the use of digital technology and the internet to facilitate the resolution of disputes between parties. It encompasses various methods, including negotiation, mediation, and arbitration, allowing parties to resolve conflicts without the need for traditional, in-person court proceedings. ODR platforms typically provide tools such as video conferencing, communication channels, and case management systems to streamline the dispute resolution process. The primary goal of ODR is to make the resolution of disputes more accessible, efficient, and cost-effective, particularly for those who may face barriers accessing conventional legal systems. ODR can be applied in various contexts, including consumer disputes, e-commerce issues, family matters, and more.